Refund policy

Return & Exchange Policy

Your satisfaction matters to us. We offer a 14-day return window — you have 14 days from the date you receive your item to request a return.

Eligibility

To qualify for a return, your item must be:

  • Unworn, unused, and in original condition
  • With all original tags attached
  • In its original packaging
  • Accompanied by your receipt or proof of purchase

How to Start a Return

Simply reach out to us:

Once your return request is approved, we'll send you a return shipping label along with clear instructions on how and where to send your package. Please note: items returned without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately so we can make it right.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Perishable goods
  • Custom or personalized orders
  • Personal care items
  • Hazardous materials or flammable products
  • Sale items and gift cards

Exchanges

The quickest way to get the item you want: return your current item first, and once approved, place a new order separately.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed automatically to your original payment method within 10 business days (your bank may take additional time to reflect it).

Haven't received your refund after 15 business days from approval? Reach out to us on WhatsApp: 0300-4201647

Questions?

We're here to help — contact us anytime at info@fatimafashionhub.com or WhatsApp 0371-1709536